Shipping Policy

A legal disclaimer

Shipping Policy for Woodlandrise's Grooming Room Ltd

Effective Date: 20/03/2025

At Woodlandrise's Grooming Room Ltd, we strive to provide a smooth and reliable shipping experience for our customers. This Shipping Policy outlines our shipping methods, processing times, costs, and other important details.

1. Order Processing

    •    Orders are processed within 3 business days (excluding weekends and holidays).

    •    You will receive a confirmation email once your order has been placed and another email with tracking information once it has shipped.

    •    If there is a delay due to high order volume or unforeseen circumstances, we will notify you via email.

2. Shipping Methods & Delivery Times

We offer the following shipping options:

Shipping Method    Estimated Delivery Time    Cost

​

Standard Shipping    5 to 6 business days    £ AWAITING PRICE

Expedited Shipping    4 to 5 business days    £ AWAITING PRICE

Express Shipping    2 to 3 business days    £ AWAITING PRICE

    •    Delivery times are estimates and may vary due to carrier delays, holidays, or weather conditions.

    •    We currently ship to the United Kingdom only.

3. Shipping Costs

    •    Shipping costs are calculated at checkout based on the weight, size, and destination of the order.

    •    We may offer free shipping on orders over £50

4. Local Pickup (If Available)

    •    Customers in Ibstock can choose local pickup at checkout.

    •    Pickup orders are typically ready within 2 business days, and you will receive an email when your order is ready.

5. Lost, Stolen, or Damaged Packages

    •    We are not responsible for lost or stolen packages after they have been marked as delivered by the carrier.

    •    If your package arrives damaged, please contact us within 5 days with photos of the damage, and we will assist with a replacement or refund.

    •    If your package is lost in transit, please contact the shipping carrier first. If the issue is not resolved, reach out to us for assistance.

6. Returns & Exchanges

    •    For details on returning an item, please see our Return Policy.

7. Contact Us

If you have any questions about our Shipping Policy, please contact us at:

Woodlandrise's Grooming Room Ltd

Woodlandrise, 37A, Copson Street, Ibstock, Leicestershire, LE676LD

bookings@woodlandrisegrooming.com

07415358686